Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, and unaltered, with any original tags attached. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@wearskeptix.com. If your return is accepted, we will provide instructions and the return address. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

You can always contact us for any return question at hello@wearskeptix.com. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable item

We cannot accept returns of gift cards or items clearly marked as final sale at the time of purchase. Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags are also not eligible for return. Please contact us at hello@wearskeptix.com if you have questions about a specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations

Orders may be canceled before they are fulfilled. Once an order has been fulfilled, it can no longer be canceled. To request a cancellation, contact us as soon as possible at hello@wearskeptix.com.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wearskeptix.com. Original shipping charges are nonrefundable. If an item arrives defective, damaged, or incorrect, SKEPTIX will cover the applicable shipping costs.